At 3WE, we want your experience to be enjoyable, controlled, and safe. Gambling should be entertainment—not a way to make money or solve financial problems. This page explains the tools we offer, how to set healthy limits, the warning signs of harm, and where to find professional help in Singapore.
Tools to set limits, cool off, or self-exclude.
Clear bonus terms, fair play policies, and prompt responses to responsible-gaming requests.
Our support team is trained to recognize and escalate signs of gambling harm.
Set a daily/weekly/monthly deposit cap to control spend. Once set, you can lower it anytime with immediate effect; increases take effect only after a cooling-off period.
Optionally cap net losses or total stake volume over a period. When the limit is reached, further bets are blocked until the window resets.
Turn on reality checks (e.g., every 30/60 minutes). You’ll see time spent, results, and a quick link to pause or log out.
Take a break for 24 hours to 30 days. You won’t be able to deposit or play until the time-out ends.
Request a longer break (e.g., 6 months, 1 year, or longer). During self-exclusion, access to play and deposit is blocked. You can also apply for government exclusions/visit limits in Singapore via the National Council on Problem Gambling (NCPG).
To activate any tool above, contact support or use your account’s responsible-gaming settings. For legal/external exclusions in Singapore (casinos, online betting, jackpot rooms), see NCPG’s Exclusions and Visit Limits information.
Plan a budget you can afford to lose. Treat it like entertainment spend.
Set time limits and take regular breaks—use session reminders.
Never chase losses. Stop when the budget or time is up.
Avoid gambling when stressed, tired, or under the influence.
Don’t borrow to gamble; never use money needed for essentials.
Separate accounts: keep gambling funds separate from living expenses.
Track your play: use account history and statements to stay honest.
If you notice two or more of these, consider pausing and seeking help:
Spending more time/money than planned; needing bigger stakes to feel the same thrill
Chasing losses or betting to escape stress/anxiety
Hiding gambling from family/friends; guilt after playing
Missing work, selling items, or borrowing to fund play
Trouble stopping even after self-promises to cut back
Professional services in Singapore can advise on exclusions, counselling, and financial guidance. Asking for help is a strength.
National Council on Problem Gambling (Singapore) – Helpline: 1800-6-668-668, Webchat available (daily 8am–11pm). Support for gamblers and families; information on Self-Exclusion and Visit Limits.
WE CARE Community Services (Singapore) – Community-based addiction recovery (counselling & groups) including problem gambling.
Gamblers Anonymous – Peer support. Singapore meetings (check current schedule) and virtual meetings available globally.
Gambling Therapy – Free global online support (live text support, multilingual).
Samaritans of Singapore (SOS) – 24/7 emotional support Hotline: 1767; CareText WhatsApp: 9151 1767 (for crisis or distress).
If you believe you’re at immediate risk of harm, contact local emergency services right away.
If someone you care about may be experiencing gambling harm:
Start the conversation gently—focus on concern, not blame.
Offer practical help: suggest limits, time-outs, or self-exclusion; attend appointments together.
Protect your finances: avoid taking on debt or lending money that enables gambling.
Seek your own support: counselling and peer groups exist for affected others (e.g., GA family groups, local counsellors).
Gambling is strictly 18+. We verify age during registration and at withdrawal (KYC).
Accounts opened with inaccurate details will be closed and any activity investigated.
Parents/guardians can use device/app restrictions to block gambling sites and payment methods for minors.
Can I reverse a self-exclusion early?
No. Self-exclusion is a firm commitment for your protection. It only lifts after the chosen period ends—and only following a request and review.
What happens to my balance during time-out or self-exclusion?
You can usually withdraw available funds, but you won’t be able to deposit or wager until the restriction ends.
Do you stop bonus emails during a break?
Yes—marketing preferences are paused for self-excluded accounts. You can also unsubscribe from emails/SMS anytime via your profile settings.
Talk to us: request limits, time-outs, or self-exclusion via support.
Talk to specialists: NCPG 1800-6-668-668 (8am–11pm daily) or use webchat; WE CARE for counselling; SOS 1767 for crisis support.
Most people can gamble for fun with clear boundaries. If gambling stops feeling like entertainment, pause immediately, use our tools, and reach out for help. You’re not alone—and support works.
